We survey your customers and reliably identify where optimisation measures lie in the areas of marketing and service for the corresponding target group.
Our solutions: representative and worldwide
Together we find out which part of the target group drops out at which point in the buying process. From this we can deduce which buyer potential is being lost and secure more trust and loyalty in relation to your product or brand.
With us, a customer survey expert keeps an eye on the entire project. This increases efficiency, creates added value in the creation of the questionnaire and guarantees a smooth project flow.
We are constantly reviewing and expanding our global pool of survey participants in 74 countries. We thus ensure particularly clean data delivery.
From the conception of the questionnaire to the analysis of your data, we think along with you. On request, we derive options for action and prepare meaningful charts.
Our approach: efficient
From conception to data collection and analysis, we always keep the common goal in mind.
We get to know your questions, define reasonable and feasible study objectives together and discuss the setup. This also includes the definition of a clear timing, the sample size and the survey form.
Based on your briefing, we design the questionnaire for your study, which you can enrich with individual content such as competitors or image attributes. This results in a survey method that is optimally suited to your question.
With our own panel (pool of participants), we always have the data in our own hands and are not dependent on third parties. In addition, after data collection, a series of intensive quality checks are carried out, which guarantee precise results.
At the end of an analytical market research project, we always provide an easy-to-understand report with clear recommendations for action. This means that valid decisions can be made directly after the project, which are based on the latest research findings and move your company forward.
we find the access
Customer surveys are an integral part of the marketing toolkit. They are used across all industries wherever companies meet their customers (B2C and B2B).
It is at these interfaces that it is decided whether a product or service is sold, whether the customer's needs are satisfied and ultimately whether the customer will use the company's services again or make a recommendation.
With a customer survey, customer satisfaction can be mapped as a snapshot or, if repeated, over time. Among other things, the success of the sales process or product and service satisfaction can be examined in order to derive optimisation measures for the corresponding target group.
A customer survey is a suitable instrument for obtaining information about a certain number of target group representatives. The type of implementation (conception, channels of information acquisition, data use) is closely related to the objective.
To minimise project runtimes, we deploy teams that accompany assignments throughout the entire market research chain – from the field phase to consulting on the results.
As a market research institute with experience in the field of communication research, we know that core results, i.e. which alternative can be described as the best, often need to be available quickly.
Therefore, we can provide the results as early as 5 days after the end of the field period. For international projects (due to translation times) we need about a week more.
Our customers: Have The Word
Whether you are a corporate group or an agency, whether you need a complex study or a simple results report - we will put together a customized package that will help your company.
The study conducted with Splendid Research has been a core part of our work. With the results as a starting point, we designed the marketing measures for a whole year. 2 years after its publication, the study is still our most successful and most downloaded asset. It shows how valuable a sound database is and that there is a lot of interest in it. We have been very professional and supportive of the team throughout the process. We look forward to the next joint survey.
Nicole Sandra Pukala,
USU GmbH
The cooperation with SPLENDID RESEARCH was very pleasant and professional. The results were available quickly and were useful for the further positioning of Nico Rosberg.
Florian Krumrey,
Geschäftsführer von CAA
Thanks to SPLENDID RESEARCH, we had valid data at our disposal, which helped us very well to derive appropriate measures. Even changes to the schedule at short notice were implemented in an uncomplicated manner. We can only recommend anyone to turn to SPLENDID RESEARCH when it comes to employee surveys. Many thanks for this!
Leif Jensen, Landeshauptstadt Kiel,
Personal- und Organisationsamt,
Zentrale Personalentwicklung
SPLENDID RESEARCH has been supporting our company since autumn 2016, and not without reason! We have always been looked after competently, bindingly and with absolute reliability. SPLENDID RESEARCH has our back and carries out the recruitment of suitable test candidates independently, with commitment, in a solution-oriented manner and, above all, always quickly and in a friendly manner. A partnership as it should be. Not only we say that, but also the test candidates we have invited via SPLENDID RESEARCH so far.
Patricia Regenhardt, Marketing Manager,
Ferratum Bank p.l.c/, Düsseldorf
In our search for a suitable testimonial with whom we wanted to optimise the positioning of our brand, SPLENDID RESEARCH provided us with excellent support. By means of the HUMAN BRAND INDEX, we received valid data in a very short time, which served as a basis for our decision and through which we are now working with the popular actor Jan Josef Liefers as our new advertising face.
Cornelia Friedrich,
Abteilungsleiterin Werbung & PR
Our services: Guarantee valid results
Brand research
We provide important insights for increasing brand awareness, the target positioning of the brand image as well as strengths and weaknesses of the claim or logo.
Product research
We help from the optimisation of the packaging design to the market potential of the new product concept and the possible acceptance of the product name.
Price research
We identify the revenue-maximising price associated with all product attributes and calculate the demand response to price changes.
Target group research
Get direct feedback from customers, understand their needs and behaviour. We also quantify sales potential to identify relevant target groups to maximise sales.
Communication research
We use campaign tracking, testimonials and influencers to provide a secure decision-making basis for high-impact brand messages.
Employee survey
We provide the input for employer branding measures and help with employee retention.
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